Support

Support

Write to us and a human answers — usually within one business day.

Fast answers for common topics

Parent PIN recovery

In the app: parent panel → “Forgot PIN”. A verification code is sent to your account e-mail.

Subscription & billing

Subscriptions are managed by Apple or Google Play, depending on where you subscribed. To change or cancel on iPhone: Settings → your name → Subscriptions. On Android: Google Play → profile icon → Payments & subscriptions → Subscriptions. Purchases can be restored from the app's subscription screen.

Data export & account deletion

Both are available directly in the app under parent panel → Account. Deletion is permanent and removes all profiles and conversations.

A blocked message that shouldn't be?

It happens — the system errs on the safe side. If a block looks wrong, e-mail us the category and time shown in your panel; it helps us calibrate.

Elsewhere